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Thread: Tree 42 HA fails after loud noise... weird situation need advice

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    I have the rechargeable batteries that came with the K5. They are the same size/voltage as the K7 uses. I'm just scared that I might fry the K7s.
    Last edited by MSCOFF; 02-01-2017 at 07:40 AM.

  2. #12
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    439

    Default

    My understanding is that the issue is location of the charging contacts. I doubt they would line up.

    Quote Originally Posted by MSCOFF View Post
    I have the rechargeable batteries that came with the K5. They are the same size/voltage as the K uses. I'm just scared that I might fry the K7s.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

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    if i can find a teck support #, I'll try to find an ansewr.

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    Even using the proper charger cooked the batteries and burned up my pair of trax 42 size 13's.

  5. #15
    Join Date
    Aug 2012
    Location
    New Buffalo, Michigan
    Posts
    14

    Default

    I had a similar problem with my siemens orion ric aids last year. Actually started a couple of weeks after the trial period, of course. I went back several times and sent back once and they sent brand new ones. Still cut out with a loud noise and sometimes would not come back on even taking battery out for half an hour. Once the problem started it would happen even with the slightest sound. A cough. sneeze car door, dog bark.Even left them out overnight and still no volume. I hated getting a glass out of the cupboard because the slightest tap of it would set them off.

    My audiologist finally ask tech support to look into it and they said they didn't like some of the settings she had made in the program and made recommendations. After following these it has only happened once for a few minutes because of a loud noise but returned to normal quickly. Ask to get a rep involved, they probably will look at the program and change it.

    I think it is a Siemens ( Rexton, Sivantos Trex42 etc. ) problem. It happened about a year ago, but I can't remember what she did.
    Jerry

    Siemans Pure Caret 9/2012

    Audiogram 9/2012
    Left ……….Hertz.. ……Right
    25……………250…………35
    20…………500……………40
    35…………1000…………30
    50…………1500…………40
    60…………2000…………45
    78…………3000…………60
    90…………4000…………75
    90…………6000…………75
    90…………8000…………75

    Audiogram 9/2014
    Left ……….Hertz.. ……Right
    25……………250…………45
    35…………500……………50
    45…………1000…………55
    55…………1500…………55
    60…………2000…………55
    75…………3000…………65
    90…………4000…………80
    90…………6000…………75
    90…………8000…………75

  6. #16

    Default

    I received new Trex42's from Costco and yet I have the same problem as with my original Traex 42's I am seeing Rexton Tech Specialist this Friday, will let you all know what he says. My left HA is the one that fails - usually after a louder high pitched noise such as: I referee soccer end of game three blows on my whistle and third one took it out for about 40 minutes. My sister has small doxies, one howled in high pitch near me and took left out for about 30 minutes. I live near MCAS Miramar air base, a jet hit after burners while I was working in garden, that took out left HA for about 25 minutes. Costco has replaced Hearing Aids, Receivers, everything - yet the problem comes up once every day or two at best. Tried shifting the levels on compression - that seems to help a little bit, but with the newest HA and Receivers (received last week) we decided to start all over and use just the basic setup based on my hearing tests. the above incidents happened within the last week all under the new units. So Rexton Tech coming out Friday to check it out. I'll report back to you.

    Thanks,

  7. #17

    Default

    I would pressure Costco to move you to the ks7's.. They have had more than ample time to resolve the problem. If you get no joy with the AuD go up to the dept manager and then the store manager.

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