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Thread: OPN pairing to iPhone and iPad simultaneously workaround

  1. #1

    Default OPN pairing to iPhone and iPad simultaneously workaround

    There is a workaround to using both the iPad and iPhone for streaming without rebooting and/or repairing aids or devices. I figured it out by reading other posts on this forum and confirmed it with Oticon. I've been using it for several days now and it works consistently. I decide to post it in its own thread so that people do not need to peruse a long thread to find a solution.

    1. Make sure hearing aids are individually paired with the iPhone and iPad following Oticon directions and that Bluetooth is turned on by both devices.
    2. When you go to use one device for streaming (say the iPad) and the hearing aids connection is being held by another device (say the iPhone) and the device from which you want to stream (say the iPad) cannot take control of them, go to the device that has control (in this case the iPhone) and switch OFF Bluetooth by swiping up on the bottom of your iPhone and selecting the Bluetooth button. This releases the hold on the hearing aids. You can immediately turn Bluetooth back ON on the iPhone so you don't forget.
    3. Go to the iPad and start streaming. The sound of the iPad should be in your aids. If you find that you forgot to do step 2 before trying to stream, you can simply turn Bluetooth OFF (and then ON so you don't forget) on the device that controls the hearing aid. As soon as you turn OFF Bluetooth the connection is released and the streaming to your aids will start on the device you want.

    I share this because I was messing with turning my hearing aids on and off, my iphone/ipad on and off, and repairing my aids. None of that is necessary. Although annoying and one should not have to manually turn off and on Bluetooth, it does work and is easier than the routine I was using before.

    My routine now is to always turn Bluetooth OFF and ON on my iPad when I'm done with a video streaming session so that the iPhone can readily pick up. I don't do that with my iPhone as I stream more on my iPhone than my iPad and usually have my iPhone with me when streaming on my iPad, but rarely have my iPad with me when I'm using my iPhone. Technically this is not necessary as sometimes the device can take control from the other device, but I find this less frustrating and works with how I stream and use the devices.

    I called Oticon on this to ask if they had a plan to fix this control issue. They said that an Apple change is needed in order for the device to release the hearing aid Bluetooth connection, that we wouldn't need an OPN firmware upgrade, and that an Apple release should be all that is necessary.

    Hope this helps others.

  2. #2

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    Thank you for sharing this workaround! Although I don't have an iPad, it'll come in handy if I ever own one.

    I find the connection to my iPhone alone is very spotty. I'd often lose connection to one of the HAs and sometimes resetting my HA (the one that lost the connection) is not enough. I'd have to forget the device and repair it with the iPhone. Not very impressed, but I don't know if this is an Apple issue or Oticon OPN issue, so not ready to blame Oticon on this just yet. I already had the firmware update that was available back in December 2016.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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  3. #3

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    By the way, I noticed that you started out with the Resound Cala through Costco when you came back to the HA scene. It seems like you switched over to the Oticon OPN now?
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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  4. #4

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    Yes I did start with the Cala aids. However I was having a great deal of trouble in noisy, harsh sounding environments. I tried the OPNs and they were heads and shoulders above the Cala aids for me. I had health insurance that made the OPN price slightly more for me out of pocket than the Cala aids. So I went with the newer technology, better personal fit, and very knowledgeable audiologist for a few hundred dollars more. And I hope to get some of that back through the $150 rebate.

  5. #5

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    Please keep us posted if/when you get the $150 rebate back. I also applied for it but my purchase was before the qualifying period so I probably won't get it. But would be interested to see if others get it, especially keen to know if the $150 apply to each aid or for the pair.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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  6. #6

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    Volusiano - Coincidentally I had one of my hearing aids drop from my iphone earlier today. As a test, I turned off Bluetooth on my iPhone and then back on. Surprisingly the aid that had dropped appeared again and I could stream calls to it. One success does not set a trend, but something to consider trying versus the whole repairing / opening and closing the battery door routine.
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  7. #7

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    Quote Originally Posted by gdba View Post
    Volusiano - Coincidentally I had one of my hearing aids drop from my iphone earlier today. As a test, I turned off Bluetooth on my iPhone and then back on. Surprisingly the aid that had dropped appeared again and I could stream calls to it. One success does not set a trend, but something to consider trying versus the whole repairing / opening and closing the battery door routine.
    Thanks for mentioning this, gdba. Unfortunately it happened to me just now (one of the HAs got disconnected) and recycling the Bluetooth off then on again didn't help me in this case. I had to go through the whole Forget This Device and Re-pair routine again.

    If you are able to consistently just reconnect via the BT off/on routine, do let me know, and maybe I have to bring my HAs back in to do something about it. The problem is that the issue is not consistently reproducible, unfortunately. So not sure what they can do.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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  8. #8

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    I also get the recurring "click click click ..." noise on one of my HA (sometimes right side, sometimes left side) when streaming. Very annoying when you're in the middle of a call and this happens. Only thing you can do is to turn off BT then turn it back on and hope the new connection is cleaner.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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  9. #9

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    I don't get the click click click sound while streaming from either my demo units or my new final pair which I received in February. I wonder if it has to do with the fact that you have the first set of units that came out and it is more hardware related vs software related. (Since you said you had the firmware upgrade from Dec.) My box is marked as an OPN1 and there is a 2.0 down at the bottom above the final set of numbers (GTIN (01) nnnnnnnnn...nnn) So maybe there were some subtle hardware changes when they came out when they released the three different levels.

    Since you were an early adopter of the technology, maybe Oticon will honor their warranty and swap out a new pair for you. I'd start a log of how often you have Bluetooth connectivity problems and see if your audiologist will negotiate something with them. Because honestly, I've not had a lot of Bluetooth connectivity problems outside of the dual device scenario outlined above. (If it matters any, my audiologists supplies my batteries for the first year. They are PowerOne. Some on here talk about batteries impacting hearing aid performance.)

  10. Default

    Good suggestion. I'll have to start keeping a log and if happens too often, I'm going to have to ask my audi to return them for a new pair under warranty.

    Just FYI, there's a forum member here (Abarsanti) who had issues with his OPNs making some kind of noise while streaming from the iPhone. He had to return them to BuyHear.com to get them fixed. I think he got them back and they're working OK with the iPhone now.

    I was an Android phone user before, but after I heard about Tony (Abarsanti) having to return his OPNs for repair due to the noise issue when streaming from his iPhone, I figured if my OPN has any kind of hardware issue with the iPhone, I'd never know unless I have an iPhone to use and try out. I don't want to be in a position where a couple of years later I switch to an iPhone and findd out that I have issues with streaming from the iPhone and the warranty already expires and I can do nothing about it. So that was part of my decision to switch from my Android phone to an iPhone sooner, to verify that I don't have any hardware issue on the OPN streaming from the OPN while it's still under warranty. I'm beginning to think that maybe I made the right decision to try it out with an iPhone right now to flush out all the bugs up front.
    Last edited by Volusiano; 03-22-2017 at 12:25 AM.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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