Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 28

Thread: iPhone can only detect one side of the HA

  1. Default

    In all my Apple devices (software 10.3.1) after tapping Hearing Devices I get a screen searching for OPN1 L (which it never finds). The other choices on this page are Control on Lock Screen, Hearing Devices Play Ringtone, Audio Routing, and Hearing Aid Mode. Nothing else. Forget this device is on the next page that I can't get to.
    Freq. 250 500 1K 2K 3K 4K 6K 8K
    R 15 5 10 25 45 65 50 35
    L 10 5 10 35 60 65 75 65





    Oticon OPN1 w/85 Receivers and Open Domes since Nov. 2016

  2. Default

    Volusiano - If yours is different (as you say), try backing out of settings while the aid doors are open and see if you can still get back through to Forget This Device. I know my situation is somehow unique as I can no longer connect to the L aid on these iPads. Can't connect to L or R or L+R. It as though they are a totally different aid now.
    Freq. 250 500 1K 2K 3K 4K 6K 8K
    R 15 5 10 25 45 65 50 35
    L 10 5 10 35 60 65 75 65





    Oticon OPN1 w/85 Receivers and Open Domes since Nov. 2016

  3. Default

    Quote Originally Posted by shellboy View Post
    Volusiano - If yours is different (as you say), try backing out of settings while the aid doors are open and see if you can still get back through to Forget This Device. I know my situation is somehow unique as I can no longer connect to the L aid on these iPads. Can't connect to L or R or L+R. It as though they are a totally different aid now.
    Yes, I open the HAs' doors, and the top item (Devices) still shows my name and Oitcon Opn 1 R+L >. I can still go into this page, then I see the circling icon because it's trying to connect with my L&R HAs which are now powered off. At the bottom of this page is the Forget This Device option.

    My iPhone is on 10.3.1 like your iPad.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

    Left ...10...10....10.....30.....70....75....80....95.. ..90....80
    Right .25...30....40.....55.....75....85....90....90...1 00...100

  4. Default

    OK I tried your process on my phone (which the aids are currently paired with) and I can repeat what you get, but the Forget this device is on the second (next) screen which I can't get to on the iPads. The iPad says pairing failed on the first screen even though it seems to be trying to connect, it cannot pair. Without pairing on the first screen I will not go to the second screen to forget. Since you haven't had this issue, I don't think you ca repeat what I am seeing. But I think the OP could.

    before trying the iPad, I turned off BT on the phone.
    Freq. 250 500 1K 2K 3K 4K 6K 8K
    R 15 5 10 25 45 65 50 35
    L 10 5 10 35 60 65 75 65





    Oticon OPN1 w/85 Receivers and Open Domes since Nov. 2016

  5. #15

    Default

    It might be instructional for someone to send a link to this thread to Oticon tech support. I think they need to learn first-hand from those who depend on their so-called Apple iPhone solution that it is simply not ready for prime time. If I depended on this kind of solution for "live" phone calls or streaming, I'd feel anxious about even using this technology. I guess I'll keep on using my old Agil Pro aids + Streamer Pro from several years ago, or my new low-tech cludge of the Sennheiser headphones plugged into my Samsung Galaxy 6S phone. The frequent glitches and problems with pairing Oticon Opn aids with the iPhone make me wonder if anyone from Oticon actually works with an Apple tech person at all.
    HAs from 1985>Starkey>Phonak>AGX>Oticon Agil Pro ITE>Oticon Opn miniRITE

    KHz 0.25...0.5...1.0...2.0...3.0...4.0....6.0...8.0

    Left ..65....80....80....65.....65....60....65....90
    Right 65....80....80....75.....75....70....65....90

  6. #16

    Default

    There may be a problem with your particular aids and/or phone, but it's incorrect to say the solution isn't ready for prime-time. I'm pretty sure the very large majority of owners don't have problems like this (I'm not aware of any serious issues among a few dozen OPN wearers that I've come into contact with. But yes, you (or your audi) should contact Oticon and see what they say. (I tl;dr'd the early part of the thread, but I assume you have the 2.0 firmware on your OPNs)
    Marc

    Hz 250 - 500 - 750 - 1k - 1.5k -- 2k -- 3k -- 4k -- 6k -- 8k
    R: 20 -- 25 -- 35 -- 35 -- 45 --- 50 -- 55 -- 60 -- 55 -- 70
    L: 15 -- 25 -- 35 -- 40 -- 45 --- 60 -- 50 -- 60 -- 55 -- 65
    [Opn]

  7. Default

    Quote Originally Posted by shellboy View Post
    OK I tried your process on my phone (which the aids are currently paired with) and I can repeat what you get, but the Forget this device is on the second (next) screen which I can't get to on the iPads. The iPad says pairing failed on the first screen even though it seems to be trying to connect, it cannot pair. Without pairing on the first screen I will not go to the second screen to forget. Since you haven't had this issue, I don't think you ca repeat what I am seeing. But I think the OP could.

    before trying the iPad, I turned off BT on the phone.
    You need to clear the MFi authentication keys on your iPhone/iPad and then re-pair the hearing aids. Go to Settings, General, Reset, Reset Network Settings. This process will also remove any Wi-Fi networks, passwords, and VPN settings, so be prepared to re-connect them if necessary.

  8. Default

    Quote Originally Posted by rasmus_braun View Post
    You need to clear the MFi authentication keys on your iPhone/iPad and then re-pair the hearing aids. Go to Settings, General, Reset, Reset Network Settings. This process will also remove any Wi-Fi networks, passwords, and VPN settings, so be prepared to re-connect them if necessary.
    I had previously Googled this problem and did find other users with the same problem (not all Oticon). No confirmed solutions found. One suggestion was to Reset Network Settings, which I tried and it did not fix my problem. I spent an hour+ online with Apple and got nowhere. My only probable solution at this time is to do a Factory Reset of iPad but restore from iPhone (which so far I have opted not to do). I assume restoring from the iPad backup would just re-instate the problem. Before I do that, I will likely call Oticon Tech Support again myself (but it seems more like an Apple issue).
    Freq. 250 500 1K 2K 3K 4K 6K 8K
    R 15 5 10 25 45 65 50 35
    L 10 5 10 35 60 65 75 65





    Oticon OPN1 w/85 Receivers and Open Domes since Nov. 2016

  9. #19
    Join Date
    Feb 2015
    Location
    NW Indiana
    Posts
    2,502
    Blog Entries
    11

    Default

    Quote Originally Posted by shellboy View Post
    KenP - I might a little more detail. I deleted the Oticon ON app (the only app I have that is hearing related). I turned of Bluetooth. I rebooted the iPad. I went back into the Accessibility menu, picked Hearing Devices, turned Bluetooth back on. The OPN 1 L (only) still shows up, but I can never get to the pairing option, which is required to be able to Forget. Did I miss something?
    Well, that worked for me with different hearing aids -- Resound (KS6). It is an Apple problem seeing that it can affect any MFi aid. I unpaired aid--turned off BT--removed app--rebooted. Then repaired with BT on.
    Hidden Content
    KS6's w. Phone Clip +
    There is nothing either good or bad, but thinking makes it so. -- William Shakespeare





  10. Default

    Quote Originally Posted by KenP View Post
    Well, that worked for me with different hearing aids -- Resound (KS6). It is an Apple problem seeing that it can affect any MFi aid. I unpaired aid--turned off BT--removed app--rebooted. Then repaired with BT on.
    I think my problem was I didn't unpair the OPN L from both iPads before visiting the audi to get help. I did unpair from my phone at the audi office. After she reprogrammed, I repaired with my phone to R+L and all was well again. When I returned home I noticed I had never unpaired (Forget this device) the L only from either iPad, and at that point I couldn't (and still can't).
    Freq. 250 500 1K 2K 3K 4K 6K 8K
    R 15 5 10 25 45 65 50 35
    L 10 5 10 35 60 65 75 65





    Oticon OPN1 w/85 Receivers and Open Domes since Nov. 2016

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •