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Thread: Trax 42 longevity?

  1. #1

    Default Trax 42 longevity?

    So I have had my trax 42's for just over a year now and about 4 months ago had to have my right one replaced (not working properly) and now today my left one flat out died. I have loved them (other than the Bluetooth consistently dropping) and hate to be without them. But shouldn't they last longer than this? Anyone else having these longevity issues? I'm concerned about what I am going to do once they are no longer under warranty. Btw, I do not wear them while exercising or working in the yard. I work in a clean indoor environment. I use a dryer every night as suggested by my ha specialist. Any one else having similar issues? Any suggestions?
    250 500 1k 2k 4k 8k
    L 25 20 25 45 90 60
    R 15 20 30 35 80 80

  2. #2
    Join Date
    Sep 2015
    Location
    Washington State
    Posts
    106

    Default

    No problems with mine so far.
    Rexton Trax 42 RIC (312) w/open domes (October, 2015)

    -----250-----500-----1K-----2K-----3K-----4K-----6K-----8K
    L-----30------35-----35-----30-----40-----65-----65-----55
    R-----25------35-----35-----30-----60-----60-----60-----55

    L: SRT=30dB, WRS 100% at 75dB
    R: SRT=45dB, WRS 100% at 75dB


    “Blindness separates us from things but deafness separates us from people.”
    ~ Helen Keller

  3. #3

    Default

    Mine are 18 months old, and I haven't had any problems so far. You might be interested to know that my Costco audi suggested to me that if I send them in for repair just before the 3-year warranty expires, they will then have another year of warranty because the repair is warranted for a year. I never inquired further how this would work if there's nothing wrong with them at that point.
    SRT R 60 / L 55
    WRS R 80dB 72% L 75dB 64%
    250 500 1K 2K 3K 4K 6K 8K
    L 50 55 55 60 60 65 65 65
    R 50 60 60 55 60 60 65 65

    Rexton Trax 42s - 9/1/15
    Updated Hearing Test as of 11/1/16

  4. #4

    Default

    You can ask your Costco HIS to confirm this. But I believe if you had used the Costco Citi VISA to pay for the HAs then Citi VISA will extend the warranty for 2 extra years after the mfg warranty expires and pay for the repair cost should you need to send them in for repair. If you bought them using the Costco American Express (before they switched over to Citi VISA), American Express gives you 1 year of extended warranty. I have actually submitted a claim to American Express for my HAs repair after my 3 year mfg expired (but still within the 4 year window) and got reimbursed by AmEx for the repair cost.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

    Left ...10...10....10.....30.....70....75....80....95.. ..90....80
    Right .25...30....40.....55.....75....85....90....90...1 00...100

  5. Default

    I had to have a pair replaced that the battery charger burned up after a couple of months ( melted the contacts right off them and cooked the batteries). Before that I had a defective one with a bad chip that had to be replaced. Have had the current ones for about 8 months with no problems. Hoping they last at least 5 years. They fixed my blue tooth by updating the firmware and smart connect. It never drops out anymore. My last Starkey analogs lasted almost 15 years

  6. Default

    Out of curiosity, what hardware and software versions are shown from the smart connect application?

  7. #7

    Default

    Yeah it sounds like I'm going to have to get that citi visa for other things but too late for my ha's. 15 years would be awesome! At this point I'm really hoping for 5 years. For the smart connect the firmware is 5.0.0 hardware is 2, and software is 2.30.0.411.

  8. #8
    Join Date
    Jul 2015
    Location
    Creal Springs, IL
    Posts
    214

    Default

    Had one go dead....so I dunno. Was given another set, while mine was repair, but once warranty is gone, that won't happen. Been wondering the same thing.
    ... ........Costco 09/15
    . . . . Trax 42 XM
    SRT..... R 50 L 40
    WR..... R 70/48%
    ...........L 65/56%
    Fre......... R -- L
    250........ 35 - 20
    500........ 20 - 10
    1000.......50 - 30
    1500...... 70 - 65
    2000...... 75 - 70
    3000...... 90 - 80
    4000..... 105 - 95
    6000..... 100 - 95
    8000....... 75 - 70

  9. #9

    Default

    Yes that is my concern exactly.

  10. #10

    Default

    Quote Originally Posted by fishface View Post
    Yeah it sounds like I'm going to have to get that citi visa for other things but too late for my ha's. 15 years would be awesome! At this point I'm really hoping for 5 years. For the smart connect the firmware is 5.0.0 hardware is 2, and software is 2.30.0.411.
    How does one read the installed firmware version number?

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