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Thread: Question: What is your biggest frustration when visiting your audiologist's clinic?

  1. #11

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    Perhaps this should be directed to the manufacturers of aids, but in retrospect, my biggest peeve of late is material used in aids! We are given so few choices for the HA casing. I've got the SHINY, flesh-colored plastic Oticon Agil Pro ITEs. Has anyone ever thought of making a matte version of this cheesy plastic? Why do we need the SHINY stuff, which glitters when any light hits it? Also, the shades of flesh-tone are laughable! There is dark flesh, PINK flesh, YELLOW flesh. No one cares to even match a patient's skin-tone. It was DECADES before aids came out in shades to match those with darker skin tones at all. So if you were black or Hispanic, you got the standard-issue beige aid case.

    I love the zany colors coming out now, but there is still an enormous void in materials used. Is it truly rocket science to make ITE aids in a flexible, maleable material (silicone, something softer like the "zip tips" mentioned in a different thread)? Why are the BTE aids with tubes connected to HARD plastic molds? Has anyone at any HA manufacturing company "test driven" these aids for comfort?

    So there is my biggest gripe: aids of today are still made largely from HARD plastic - either the ITE aid or the mold that fits the tube for BTE aids. It's time manufacturers explored genuine ergonomics and comfort in aids. I can not believe that chip sets won't work in a softer material that actually fits the patient's ear canal like a shoe fits our feet. I guess I'm just quacking in a vacuum here, tho...
    HAs from 1985>Starkey>Phonak>AGX>Oticon Agil Pro ITE>Oticon Opn miniRITE

    KHz 0.25...0.5...1.0...2.0...3.0...4.0....6.0...8.0

    Left ..65....80....80....65.....65....60....65....90
    Right 65....80....80....75.....75....70....65....90

  2. #12
    Join Date
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    Location
    Northern CA
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    3,567

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    Quote Originally Posted by Psocoptera View Post
    Definitely the price of HAs. If they were a lot cheaper people would not mind the fact that aids are not perfect. It would also be easier to upgrade to new technology more often and even have a spare set to use in case of malfunction. People would stop feeling ripped off and start putting the value on services.
    My wife had to send one of her HA's in for repairs and they ended up having to send it to Phonak who ended up replacing her $2,000+ HA for $299, so it gets you wondering how much is the audiologist paying for the HA and how much are they charging for to program it.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  3. Default

    Quote Originally Posted by seb View Post
    My wife had to send one of her HA's in for repairs and they ended up having to send it to Phonak who ended up replacing her $2,000+ HA for $299, so it gets you wondering how much is the audiologist paying for the HA and how much are they charging for to program it.
    If you look at something like the OPN 1 which is sold around $6K+ by the audi, and online places like BuyHear.com was starting to sell it for $3,600 (but now they've upped it to $4K), you'd think that even online margins would be at least 25% of the selling pricing to make it worth their while. So if BuyHear.com charges $4K and audis charge $6K+, I'd be guessing that the whole sale price is around $3K, and the 50% margin for audis seem to make sense.

    As to why the replacement cost is so much lower than the whole sale price ($299 in this case for your wife), I'd venture to guess that perhaps that's reflective of the actual manufacturing cost plus whatever else on top like shipping and handling and processing. And it does make sense that the mfg cost is in the neighborhood of a few hundred bucks. I'd guess that even though this is a replacement and not a repair, they want to stay in line with the repair cost anyway to retain customer loyalty (which is a smart move), because they already profited handsomely from the original sale already. There's no reason to piss of the customer to push them to another brand.
    Last edited by Volusiano; 07-13-2017 at 11:10 PM.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

    Left ...10...10....10.....30.....70....75....80....95.. ..90....80
    Right .25...30....40.....55.....75....85....90....90...1 00...100

  4. Default

    My biggest gripe is that they send me all these reminders telling me to be there 15 minutes in advance of the appointment but the appointment is always late.
    250 500 1K 2K 3K 4K 6K 8K
    R 15 25 30 40 50 55 60 65
    L 10 25 15 20 30 40 45 35





    Resound Linx 3D 9 (June 2017)
    Airllink2 Programmer/Smart Fit Software
    Multimic
    Phoneclip+
    TV Streamer 2
    iPhone 6

  5. Default

    Quote Originally Posted by rnatalie View Post
    My biggest gripe is that they send me all these reminders telling me to be there 15 minutes in advance of the appointment but the appointment is always late.
    Haha, same as well with doctors or dentist appointments. To avoid that, take the first appointment in the morning or earlier appointments during the day. The worst time must be the last appointment in the day, I would guess.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

    KHz 0.25...0.5...0.75...1.0...1.5...2.0...3.0...4.0... 6.0...8.0

    Left ...10...10....10.....30.....70....75....80....95.. ..90....80
    Right .25...30....40.....55.....75....85....90....90...1 00...100

  6. #16

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    My biggest frustration - sitting around with people on the verge of death, 1.5 hrs past my appointment time.
    ..250..500..1000..2000..4000..8000
    L:75....75....70.....75.....65......60
    R: no hearing

  7. #17
    Join Date
    Jun 2011
    Location
    Northern CA
    Posts
    3,567

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    Quote Originally Posted by Volusiano View Post
    Haha, same as well with doctors or dentist appointments. To avoid that, take the first appointment in the morning or earlier appointments during the day. The worst time must be the last appointment in the day, I would guess.
    That's why you're called a patient, because you better have some patience when you go to any medical professional because if you don't, you will have some by the time you leave.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

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