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Thread: Question: What is your biggest frustration when visiting your audiologist's clinic?

  1. #1

    Default Question: What is your biggest frustration when visiting your audiologist's clinic?

    What I'm looking for is anything that pisses you off, it can be anything really, for example, staff, waiting, service, no coffee, adjustments, repair time, the flexibility of the schedule, location, etc....

    Thank you for answering, really appreciated.

  2. #2
    Join Date
    Nov 2016
    Location
    Central California
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    I think you're going to get considerable bias in your survey. Not sure what you really want. Some of us focus more on not getting pissed off rather than what makes us angry.

    Quote Originally Posted by Hearix View Post
    What I'm looking for is anything that pisses you off, it can be anything really, for example, staff, waiting, service, no coffee, adjustments, repair time, the flexibility of the schedule, location, etc....

    Thank you for answering, really appreciated.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

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  3. #3
    Join Date
    Jun 2011
    Location
    Northern CA
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    Quote Originally Posted by Hearix View Post
    What I'm looking for is anything that pisses you off, it can be anything really, for example, staff, waiting, service, no coffee, adjustments, repair time, the flexibility of the schedule, location, etc....

    Thank you for answering, really appreciated.
    Mine was getting a short test. I finally found an audiologist who is so thorough and covers all the bases that I feel as though my needs are being met.
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  4. #4

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    Being told that my hearing hasn't changed, despite telling them that it has declined. Yes, the audiogram hadn't changed much but I know my hearing has declined significantly, as does my family. So, why not ask me how I think it's changed. Also - a minor gripe .... I used to like using the loop system in the office waiting room to watch TV, but it's been out of service for a couple of years - yet when I tell them that it's not working, all I get is an 'oh' ...
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  5. #5

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    Most audi offices are not equipped to simulate various sound environments. Normally they make the adjustment then just say 1,2,3, 4 or crumple or rattle a sheet of paper then ask you how does it sound now, any different? I mean, come on. At the minimum, set up a pair or two of speakers in the room and have a set of different sounds and/or simulated sound environments such as simulating a noisy restaurant or a noisy car ride available for play back. I know it's not the same as being in the real environment, but at least it's better than just their voice or the crumpling of paper sound. Otherwise, it's "OK, I made some changes, go home and see if it helps and come back for further adjustment if it doesn't", which is an incredibly inefficient way to have a productive visit if there's no real time simulation at the office to get some immediate feedback on whether the adjustment seems to help or not.
    HA wearer since the 1990's > Rexton Insite+ CIC (2011-2016) > Oticon OPN RITE (2016)

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  6. #6

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    Quote Originally Posted by Volusiano View Post
    Most audi offices are not equipped to simulate various sound environments. Normally they make the adjustment then just say 1,2,3, 4 or crumple or rattle a sheet of paper then ask you how does it sound now, any different? I mean, come on. At the minimum, set up a pair or two of speakers in the room and have a set of different sounds and/or simulated sound environments such as simulating a noisy restaurant or a noisy car ride available for play back. I know it's not the same as being in the real environment, but at least it's better than just their voice or the crumpling of paper sound. Otherwise, it's "OK, I made some changes, go home and see if it helps and come back for further adjustment if it doesn't", which is an incredibly inefficient way to have a productive visit if there's no real time simulation at the office to get some immediate feedback on whether the adjustment seems to help or not.

    This is probably my biggest gripe too. It sounds OK in the office but before you even get home you realize that it's no better...or worse. Then you gotta schedule another appointment, etc, etc.
    Last edited by zedd; 07-11-2017 at 01:39 PM.
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  7. #7

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    Altho I am overall very happy with my aud-guy of 10+ years, I do have 20 other years of experience to relate to! My gripes would be:

    1. Promoting a particular brand of aid over perhaps what would be optimal for the patient. Believe me, I've had audiologists who told me they'd need to be certified to even offer a different brand (than Starkey at the time) to me. Lame!

    2. The perceived inability to plug a patient's audiogram into a system and see what brand is really, truly the best for that loss curve. Again, related to #1 a bit, but even with my current aud-guy, he suggests a brand without showing me WHY it is the best for my loss curve.

    3. Access to the audiologist for fine-tuning. Aids are not like eyeglasses. You can not submit an audiogram and get the aids programed to perfection - far from it! I would love to take a DAY of the audiologist's time and start in the office, then go outside to a mall, sit in a car, eat at a restaurant, listen to music, go to a movie, hear conversation in a crowd, etc., come back and keep fine-tuning these aids to fit the various environments. Instead, we get a canned solution, are sent on our merry way and find out that the aids are sub-optimal on a trail hiking in single file, or attending a family gathering with jabbering 360 degrees around us, or in the gym with music, or listening to TV, or on the phone, yada yada!

    4. Testing the aids with other devices: I at least test my cell phone at the app't, but even a TV streamer can not be tested at my audiologist's. WHY? It should be a simple matter to set up a TV with the streamer unit, have the patient try their aids, tweak the volume (to hear ONLY TV, TV with ambient noise, etc.,).

    I just get the sense that audiologists largely do NOT have hearing probs themselves! That is why they can diagnose and treat us in such a detached manner. You gotta walk the walk to talk the talk. Instead, many of us are looked at like WE are the problem, and the device and its programming are perfect - so WE have to deal with it or slink away ashamed and defeated.
    HAs from 1985>Starkey>Phonak>AGX>Oticon Agil Pro ITE>Oticon Opn miniRITE

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  8. Default

    Short test which do not seem to "cover all the bases". I ask last Audiologist is that it? Was told in business for 20 years I know what to look for. I have had many extensive hearing tests that cover everything. Of course its "free" so who are we to complain. The hearing test is usually the first impression you have of a Hearing specialist/Audiologist.
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  9. #9

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    Definitely the price of HAs. If they were a lot cheaper people would not mind the fact that aids are not perfect. It would also be easier to upgrade to new technology more often and even have a spare set to use in case of malfunction. People would stop feeling ripped off and start putting the value on services.
    Last edited by Psocoptera; 07-13-2017 at 02:52 AM.
    Carol

    Linx 961>Linx2 961> Phonak Audeo V90 312T L&R
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  10. #10

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    I live in a highly populated area yet the only Audi that works on Saturday is about a half hour away an not as good as the one 45 minutes away.

    not all of us are retired and can make an appointment from 10:00 to 3:00 M-F

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