Results 1 to 10 of 10

Thread: Anybody know return period for Costco hearing aid "accessories"

  1. #1
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    670

    Default Anybody know return period for Costco hearing aid "accessories"

    Picked up a Smart Connect (bluetooth) and Speech Connect (combo microphone and TV transmitter) from Costco yesterday. Nobody seems to know what the return period is. One person said 30 days after thinking a bit. Another said it was the same as electronics--90 days she thought, but encouraged me to check. I called Concierge. They said it was unlimited, but really didn't seem to know. I emailed but haven't gotten an answer yet. Figure it would be nice to have something in writing if I do decide to return them
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

  2. Default

    I've generally found costco to be pretty liberal with the return policy even without something explicitly stating it.
    250 500 1K 2K 3K 4K 6K 8K
    R 15 25 30 40 50 55 60 65
    L 10 25 15 20 30 40 45 35





    Resound Linx 3D 9 (June 2017)
    Airllink2 Programmer/Smart Fit Software
    Multimic
    Phoneclip+
    TV Streamer 2
    iPhone 6

  3. #3
    Join Date
    Jun 2011
    Location
    Northern CA
    Posts
    3,575

    Default

    Quote Originally Posted by MDB View Post
    Picked up a Smart Connect (bluetooth) and Speech Connect (combo microphone and TV transmitter) from Costco yesterday. Nobody seems to know what the return period is. One person said 30 days after thinking a bit. Another said it was the same as electronics--90 days she thought, but encouraged me to check. I called Concierge. They said it was unlimited, but really didn't seem to know. I emailed but haven't gotten an answer yet. Figure it would be nice to have something in writing if I do decide to return them
    I think a trip to Costco might be needed to get the answer from either the people working in the HA center or the store manager. Costco's return policy is pretty liberal but no need to push the envelope on it if you are still within the 30, 90 or 180 day window.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  4. #4
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    670

    Default

    Neither Hearing Aid Specialist (there are only two in the department) seemed to know the answer. One came up with 30 days, but seemed to make it up on the spot. The store manager is a good idea. 30 days should be enough for me to sort things out. Just find it kind of odd that nobody seems to know.

    Quote Originally Posted by seb View Post
    I think a trip to Costco might be needed to get the answer from either the people working in the HA center or the store manager. Costco's return policy is pretty liberal but no need to push the envelope on it if you are still within the 30, 90 or 180 day window.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

  5. #5
    Join Date
    Feb 2015
    Location
    NW Indiana
    Posts
    2,638
    Blog Entries
    13

    Default

    If purchased with the aids or in the trial, they can be returned during the full trial period. That's 180 days at my Costco. I believe that can vary by country/state rules. I think the site says 90 days for other items except where noted.

    From the site;
    On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following exceptions:

    • Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Tuner-Free Displays, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers), Computers, Touchscreen Tablets, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones (return details will vary by carrier service contract).
    • Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity.
    • Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
    • Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
    • Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our memberís personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.


    In fact, that's even discretionary if there are exceptional circumstances.
    Hidden Content
    KS6's w. Phone Clip +

    Visit my blog here for post that I think valuable -- especially new members.

    There is nothing either good or bad, but thinking makes it so. -- William Shakespeare





  6. #6
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    670

    Default

    They were not purchased with the hearing aids. (Hearing aids were purchased about 9 months ago. ) Concierge guy said 90 days did not apply because the item was not among those listed under electronics, and he therefore concluded that there was unlimited return period. I suspect that the reason it's not spelled out is because it doesn't happen very often and if I did want to return them and could make a reasonable case, they'd accomodate.

    Quote Originally Posted by KenP View Post
    If purchased with the aids or in the trial, they can be returned during the full trial period. That's 180 days at my Costco. I believe that can vary by country/state rules. I think the site says 90 days for other items except where noted.

    From the site;
    On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following exceptions:

    • Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Tuner-Free Displays, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers), Computers, Touchscreen Tablets, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones (return details will vary by carrier service contract).
    • Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity.
    • Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
    • Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
    • Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our memberís personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.


    In fact, that's even discretionary if there are exceptional circumstances.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

  7. #7

    Default

    You aren't going to want to return them!

  8. #8
    Join Date
    Jun 2011
    Location
    Northern CA
    Posts
    3,575

    Default

    Quote Originally Posted by MDB View Post
    Neither Hearing Aid Specialist (there are only two in the department) seemed to know the answer. One came up with 30 days, but seemed to make it up on the spot. The store manager is a good idea. 30 days should be enough for me to sort things out. Just find it kind of odd that nobody seems to know.
    The Costco's near me now have 180 day returns on HA's. IMO you need at least three months to get the HA's tweeked to what is needed, but that's my opinion others may vary.
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
    R 90% @55db------- R-25

  9. #9
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    670

    Default

    Yes, for hearing aids, it's 180 days. Question related to hearing aid accessories: Smart Connect Bluetooth Pendant and SpeechConnect microphone/transmitter.

    Quote Originally Posted by seb View Post
    The Costco's near me now have 180 day returns on HA's. IMO you need at least three months to get the HA's tweeked to what is needed, but that's my opinion others may vary.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

  10. #10
    Join Date
    Nov 2016
    Location
    Central California
    Posts
    670

    Default

    Got an answer back from Costco. Initially I was told via email that there was no return limit for hearing aids or accessories. I told them that I was sure hearing aids had a 180 day limit. They had a manager call me and they apparently ended up calling Rexton. The return period for accessories is 180 days (sort of) The items need to be back to the manufacturer within 180 days of date of pickup. Manager suggested at least a week before the 180 days.

    Quote Originally Posted by MDB View Post
    Yes, for hearing aids, it's 180 days. Question related to hearing aid accessories: Smart Connect Bluetooth Pendant and SpeechConnect microphone/transmitter.
    .25 .5 1 1.5 2 3.0 4.0 6.0 8.0

    15 15 20 30 30 55 75 90 NR ​KS7
    10 10 20 15 25 35 65 85 95 WRS 100/92@45/40

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •