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Thread: Ever Felt Like You Were Ripped Off?

  1. #91

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    Quote Originally Posted by Grampa View Post
    After reading much of this thread, I have one great big consumer's question for all the manufacturer's reps out there:

    HA manufacturer, Please tell me again:

    Exactly why is it that the consumer feels he/she is getting "ripped-off" when he/she is forced by his/her disability to purchase a "medical device" at a price of $6000 and said "medical device" has a life expectancy of 2-4 years. (At best, that's $4.11/day of life expectancy for the hearing aid. Heck, even a fancy new automobile only has a cost/day of around $8.00 and you can't tell me that a HA costs half as much to build.)

    Better still, said hearing device will be deemed as "obsolete technology" by you, the manufacturer, in less than 18 mo. so the customer will be "more than ready to do it all again in short order" rather than pay for a repair to an "obsolete item".

    As for the demanding environment in which a hearing aid must function; I don't suppose you call the environment in which an automobile has to function a demanding one? Exposure to road salt, temps as high as 120F and as low as -50F, exposure to road vibrations that put a jack hammer to shame, routinely getting doused by full blown rainstorms that would float an ark, and even a good dousing with a mud-bath occasionally. " Oh, but you say a hearing aid has delicate electronics." To this I say B.S. Exactly how many delicate electronic components do you think the modern car has in it?

    Let's see, why is it that you feel threatened by the onslaught of these things called PSAP's all of a sudden? Why are you so afraid of such changes as Hi-Health Innovations? If your profit margins are so thin, and your target market is so small and delicate, why then is it that every one of you manufacturers are scrambling to open retail outlets which put the independent retailers out of business? Is your little world about to collapse upon itself? I think so. Especially, if you don't listen to the music! A big change is on its way!
    Well said! I see some manufacturers are advertising about their water resistant abilities now.

  2. #92

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    Here's my situation...hopefully someone can help.

    I bought Starkey Soundlens almost 3 years ago. Came with a 2 year warranty. Needed a repair 2 months ago - $475 (new 6 month warranty on that). Need the other one repaired - same price. I called an online company looking for a new backup pair, told them my story and they said that when the aids went off warranty, I could have purchased a 2-year extended warranty for $300 covering both aids. The audi never mentioned this needless to say. I feel like I'm getting ripped off...am I?

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  3. #93
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    Northern CA
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    3,572

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    Quote Originally Posted by Tommy View Post
    Here's my situation...hopefully someone can help.

    I bought Starkey Soundlens almost 3 years ago. Came with a 2 year warranty. Needed a repair 2 months ago - $475 (new 6 month warranty on that). Need the other one repaired - same price. I called an online company looking for a new backup pair, told them my story and they said that when the aids went off warranty, I could have purchased a 2-year extended warranty for $300 covering both aids. The audi never mentioned this needless to say. I feel like I'm getting ripped off...am I?

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    I would certainly bring up the warranty issue with your audi and let them know your not to happy. As for repairing the HA, You could send them to www.DirectHearingAidServices.com for repairs if you want to deal with someone who won't rip you off. They are located in Garden Grove, CA and they all worked for Starkey until Starkey moved everything to Minnesota a few years back. These guys fix all brands and are fast and reasonable; I'm sure it won't cost you $475 and you will have the HA back in about a week. If you want to call them there # is 1-714-534-3277. I have used them after several times after getting ripped of by my audiologist who charged me several hundred $ just to put the HA in a box and send it off for repairs. Good luck!

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    Quote Originally Posted by Tommy View Post
    Here's my situation...hopefully someone can help.

    I bought Starkey Soundlens almost 3 years ago. Came with a 2 year warranty. Needed a repair 2 months ago - $475 (new 6 month warranty on that). Need the other one repaired - same price. I called an online company looking for a new backup pair, told them my story and they said that when the aids went off warranty, I could have purchased a 2-year extended warranty for $300 covering both aids. The audi never mentioned this needless to say. I feel like I'm getting ripped off...am I?

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    I would certainly bring up the warranty issue with your audi and let them know your not to happy. As for repairing the HA, You could send them to www.DirectHearingAidServices.com for repairs if you want to deal with someone who won't rip you off. They are located in Garden Grove, CA and they all worked for Starkey until Starkey moved everything to Minnesota a few years back. These guys fix all brands and are fast and reasonable; I'm sure it won't cost you $475 and you will have the HA back in about a week. If you want to call them there # is 1-714-534-3277. I have used them after several times after getting ripped of by my audiologist who charged me several hundred $ just to put the HA in a box and send it off for repairs. Good luck!
    Oticon Agil Pro w/streamer

    -250 500 1000 1500 2000 3000 4000 6000 8000
    L 10--5----10----30---50----70----85---80---80
    R 5--10----20----35---45----85----85--100--100

    SP Disc ------------- SRT
    L 88% @55db ------- L-10
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  4. #94

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    Thanks for the info...I'll definitely be giving them a call in the future.

  5. #95
    Join Date
    Apr 2015
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    central virginia
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    xbulder, the more i pay for any product, the more demanding i will be for excellence. you are catering to the high end so expect more demands.
    Freq. 250 500 750 1K 1.5K 2K 3k 4k 6k 8k
    L 10 15 15 15 45 55 65 75 70 65
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  6. #96
    Join Date
    Apr 2015
    Location
    central virginia
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    xbulber, i have been looking and every audi i have spoken has always recommended their higher end product.
    Freq. 250 500 750 1K 1.5K 2K 3k 4k 6k 8k
    L 10 15 15 15 45 55 65 75 70 65
    R 20 15 15 10 20 30 60 80 70 65

  7. #97

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    Quote Originally Posted by Grampa View Post
    After reading much of this thread, I have one great big consumer's question for all the manufacturer's reps out there:

    HA manufacturer, Please tell me again:

    Exactly why is it that the consumer feels he/she is getting "ripped-off" when he/she is forced by his/her disability to purchase a "medical device" at a price of $6000 and said "medical device" has a life expectancy of 2-4 years. (At best, that's $4.11/day of life expectancy for the hearing aid. Heck, even a fancy new automobile only has a cost/day of around $8.00 and you can't tell me that a HA costs half as much to build.)

    Better still, said hearing device will be deemed as "obsolete technology" by you, the manufacturer, in less than 18 mo. so the customer will be "more than ready to do it all again in short order" rather than pay for a repair to an "obsolete item".

    As for the demanding environment in which a hearing aid must function; I don't suppose you call the environment in which an automobile has to function a demanding one? Exposure to road salt, temps as high as 120F and as low as -50F, exposure to road vibrations that put a jack hammer to shame, routinely getting doused by full blown rainstorms that would float an ark, and even a good dousing with a mud-bath occasionally. " Oh, but you say a hearing aid has delicate electronics." To this I say B.S. Exactly how many delicate electronic components do you think the modern car has in it?

    Let's see, why is it that you feel threatened by the onslaught of these things called PSAP's all of a sudden? Why are you so afraid of such changes as Hi-Health Innovations? If your profit margins are so thin, and your target market is so small and delicate, why then is it that every one of you manufacturers are scrambling to open retail outlets which put the independent retailers out of business? Is your little world about to collapse upon itself? I think so. Especially, if you don't listen to the music! A big change is on its way!


    Hearing aids have a life expectancy of about 5-7yrs. Whoever told you 2-4yrs is full of shite.

  8. #98

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    I bought my HA's from a private Audi. My physical needs are far more important to me than my transportation needs. Even at the price I paid my HA's will amortize on an annual basis to way less than my car insurance costs here in NJ.
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    1000hz L-25 R-35
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    4000hz L-45 R-55
    6000hz L-50 R-75
    8000hz L-60 R-95

  9. Default

    Quote Originally Posted by Grampa View Post
    After reading much of this thread, I have one great big consumer's question for all the manufacturer's reps out there:

    HA manufacturer, Please tell me again:

    Exactly why is it that the consumer feels he/she is getting "ripped-off" when he/she is forced by his/her disability to purchase a "medical device" at a price of $6000 and said "medical device" has a life expectancy of 2-4 years. (At best, that's $4.11/day of life expectancy for the hearing aid. Heck, even a fancy new automobile only has a cost/day of around $8.00 and you can't tell me that a HA costs half as much to build.)

    Better still, said hearing device will be deemed as "obsolete technology" by you, the manufacturer, in less than 18 mo. so the customer will be "more than ready to do it all again in short order" rather than pay for a repair to an "obsolete item".

    As for the demanding environment in which a hearing aid must function; I don't suppose you call the environment in which an automobile has to function a demanding one? Exposure to road salt, temps as high as 120F and as low as -50F, exposure to road vibrations that put a jack hammer to shame, routinely getting doused by full blown rainstorms that would float an ark, and even a good dousing with a mud-bath occasionally. " Oh, but you say a hearing aid has delicate electronics." To this I say B.S. Exactly how many delicate electronic components do you think the modern car has in it?

    Let's see, why is it that you feel threatened by the onslaught of these things called PSAP's all of a sudden? Why are you so afraid of such changes as Hi-Health Innovations? If your profit margins are so thin, and your target market is so small and delicate, why then is it that every one of you manufacturers are scrambling to open retail outlets which put the independent retailers out of business? Is your little world about to collapse upon itself? I think so. Especially, if you don't listen to the music! A big change is on its way!
    1. You don't HAVE to pay $6000. The prices of my hearing aids range from $1400-$6800 (with available options) per set. You should pay what you can afford to pay. You were breaking it down on a day to day basis......you should be using your hearing aids every day almost all day long. If you think of it that way you can't compare it to a car that you may drive only minutes to an hour per day.

    2. As the other guy said.....2-4 years is not accurate. I give my patients accurate information. Hearing aids can last as long as you need them to last. I say on average 6-8 years but you are going to need 2-3 repairs on average in that timeframe, more frequently as they age. I would say on average my patients get new hearing aids every 5-6 years though because they want better technology.

    2a. Speaking of repairs, I saw above this someone paid $475 for a repair. That is too much. I would call that a clear rip-off. I don't know how they can justify. I send my repairs back to the manufacturer (not 3rd party) for repair and they come with a 1 year warranty. I charge $250.

    3. Who is calling your hearing aids obsolete after 18 months? If my patients have purchased our $6,000 set 4 years ago, I routinely advise them the technology is still great and relevent, as it is. Can it directly connect to iPhone? No. Is it capable of other improvements that have been made over the past 4 years? No. But it is not obsolete. If they want to uprage for the new technology, that is a choice they are free to make. I tell them what they would gain by doing so. But I never advise against repairing a 4 year old set of $6,000 hearing aids because of "obsolete technology".

    4. On this one you are wrong. These are delicate electronic components. If you exposed your car radio components daily to ear wax, sweat, and rain they would encounter the same problems a hearing aid does. Today's hearing aids are amazingly resilient to these things if you ask me, when I think about what they go through on a day to day basis.

    5. No one in the industry feels threatened by PSAPs. Why would we?

    6. I am not afraid of changes such as Hi-Health. I am embarrassed by them though. If you trust a health insurance company to your hearing care more than your audiologist or hearing instrument specialist that is your choice. But their model is AWFUL for the hearing impaired community. The only reason Hi-Health exists is to allow United Healthcare to claim they have hearing aid coverage, while that really isn't the case at all. You still have to pay for the hearing aids (your "hearing aid benefit" is a "reduced" price), which are extremely cheap.....and you get no service. I simply do not agree with that model at all.

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