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Thread: Ever Felt Like You Were Ripped Off?

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    Quote Originally Posted by cortez
    I believe Oticon has an unfair practice where the older the hearing aid is the more they charge for a repair.
    THEY DO! I still use their Personic 400

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    I have not worn hearing aids before. The Doctor said I have "slight hearing loss" in my right ear. I also have a bad case of tinnitus. She felt that outside the ear (behind the ear?) aids would help the tinnitus and after getting past the cosmetic issues I made the appointment with the audiologist who ordered three different brands of aids (Widex, Resound Dot, and the Oticon with the Bluetooth feature). I gave her the $400 deposit and returned when the hearing aids were in.

    When we tried them I experienced what I have come to know as "occlusion." Each one sounded like I was inside a barrel. The audiologist suggested that my hearing loss might not be significant enough to need such powerful hearing aids. Since the doctor and the audiologist picked the style of hearing aid in the first place, I really did start to feel like I was buying something from a car salesman.

    When I was leaving, the audiologist said that she was sorry but they couldn't return my deposit. When I objected (under the premise that no molds were made and all the hearing aids were going back to their respective manufacturers), she talked with her supervisor who instructed her to refund the $400 to me. I really felt like they were just taking a shot at the deposit and that made me feel even more like I was dealing with a car salesman.

    I really don't know what my next move will be. The audiologist only liked the brands that they carried and that would negate a brand like Siemens who seems to be an important player in the hearing aid business.

    I have only gone to this one audiologist who is tied to the doctor in some way or other. Is it just as credible to pick a retailer who is recommended by Siemens or some other brand? I'm really lost with respect to where I should buy $6,000 products!

  3. #13


    As long as you have your hearing test results, you can go to anyone you want. You should feel comfortable with the people your working with.

  4. Default Scam prevention

    Thanks for the response.

    I understand that I may go anywhere to make the purchase but aside from visiting the dozen or so places that sell hearing aids near my home, what other indications do you look for when you go out to look at a certain brand or type of retailer.

    I don't think this is like buying a flat screen tv where you measure by brand, style, picture, and have lots of input about the retailer.

    I really feel like I'm in the dark with this very expensive first-time purchase and any help is appreciated.

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    I checked out 3 different dispensers now that it's time to look into my 5th pair of hearing aids. I've had cheap ($1500/pair) hearing aids the past few times and I'm looking for something better now. The first audi automatically chose to propose the Phonak MicroPower HAs based on my loss and sent me home with the sales brochure. The 2nd dispenser just told me that a pair of hearing aids would set me back $4500 without even telling me what brand/model he was thinking about. Neither cared about what I was looking for nor were they interested in investigating any of the other options that I had suggested.

    The third one, and ultimately the one I am working with now talked to me for about a half hour while I was making my appointment (in person), listened to what I wanted and actually did some research on some other options outside of what they typically offer so that I had some actual choices when I came back. I felt as if my opinion mattered, something I did not get from the first 2. I'll probably pay closer to MSRP on the aids, but at least I don't feel as if I'm being pressured into something that I really don't want.

  6. #16
    Join Date
    Apr 2008


    I have been wearing hearing aids since I was a small child. I have purchased many aids over the years. I would say that I have been ripped off about 50% of the time. Mose dealers want to sell you the aids that are the priciest as opposed to the ones that work the best for you. They prey on those of us who are desperate to hear better.

    The younger you are the more likely they are to rip you off.

    I have been wearing aids for a long time so I am more cautious now of HA places. For those of you just entering the HA market , BEWARE! One thing I have learned , don't take THEIR word that a particular aid is the best one for you. Try as many different HA as possible..

    REMEMBER, these are YOUR ears and nobody knows how you hear but you! I have had Doctors suggest an aid that were a disaster for me! You are the ONLY one that knows how well you can hear with a particular aid!
    Last edited by BABS; 04-20-2008 at 01:13 PM.

  7. #17

    Default Scam or Arrogance?

    I am beginning to feel scamed..or maybe it is the arrogance of these people. Yesturday, I was told that "I" was the only person that has had so many problems and needed so many adjustments...

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    Some Costco stores are selling name brand aids w/ 60 trial period.

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    Costco sells name brand aids at about half price w/ a 60 day trial period.

  10. #20


    Quote Originally Posted by cortez
    I believe Oticon has an unfair practice where the older the hearing aid is the more they charge for a repair.
    Most manufacturers have preset fixed price scales based off the following:

    Age of device (under/over 5 years)
    analog or digital
    length of warranty (6 or 12 months)

    Any other criteria is determined by the office handling the repair.

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